Connecting your care records

Engagement closed on 15 February 2021.

Click here to view the engagement summary report.


Ever wondered why, when you visit your GP or hospital, they can’t see all your health and care information? And why you find yourself having to answer the same old questions over and over – about things like the medicines you take, the treatment you’ve had, and whether or not you have any allergies?   

Well, the simple answer is they all use different computer systems to record your details. And because these systems aren’t connected, the health and care organisations looking after you can’t share your information with each other.   

But that’s about to change with the introduction of something called the Herefordshire and Worcestershire Integrated Care and Wellbeing Record, or ICWR for short.  

Our experience of working with COVID-19 has shown how important it is for the health and care professionals caring for a person to be able to see their information without delay. ICWR will make a joined-up approach to health and care much more possible.   

We would like to know what you think about the ICWR. Please complete the survey to give us your views by the 15 February 2021.  

  • What is the ICWR?

    The Integrated Care and Wellbeing Record is an electronic record of a person’s care. The difference between this and what already exists is that it will bring together all your separate records into a structured, easy-to-read format.  
    This will give those professionals directly involved in your care a more complete view of the care and treatment you’ve had across all services.   
    We know you only want to tell your story and share information once when receiving care from any health or social care organisation across Herefordshire and Worcestershire. That’s why we’ve developed the ICWR. 

  • Who will be able to look at my information – and what will they see?

    The first phase of the ICWR will allow health and care professionals directly involved in your care to view appropriate information contained in:   

    • your GP practice medical record   
    • information from secondary care hospitals,  
    • mental health services 
    • community services   
    • social care 
    • radiology and pathology results   
    • maternity records.   

    Being able to see this information will help them give you the best care as quickly as possible without having to make phone calls or wait for other organisations to forward details on.   
    At first, we’ll bring together information from GPs and allow it to be seen by health professionals in hospitals. If needed, we’ll also share it with the Nightingale Hospital (the hospital set up to help manage COVID-19).   

    We’ll add information from community and social care, ambulance and NHS 111 services over time. We’ll carry on developing the ICWR, allowing professionals across more health and social care settings to see information when they need it to support people’s care.   
    You can rest assured we’ll only allow your records to be seen by health and social care professionals directly involved in your care.   

    There are strict rules around how we use your information. As part of this work, we’ll make sure it’s managed and shared appropriately and in line with all legal requirements, including the General Data Protection Regulation and the Data Protection Act 2018. Official inspections, or audits, will check this is the case.   

  • Which organisations are involved?

    The organisations currently taking part in the programme are your local health and care services. 

  • What do I need to do?

    You don’t need to do anything. The change will happen automatically when we switch on the Integrated Care and Wellbeing RecordWe’re planning for this to happen in the next few months.

  • How does having my records shared benefit me?

    The benefits to you include:   

    • not having to repeat your details every time you need care   
    • better and, potentially, faster treatment as the professionals caring for you will be able to quickly see your records   
    • not having to explain your social care support to health professionals  
    • clinicians being able to see what medications you’re taking, what you’ve taken in the past, and if you have any allergies – making your treatment safer   
    • more effective treatment should you need care for COVID-19, thanks to the fast availability of accurate information about any pre-existing conditions you might have and your medications.    
  • Can I say no to this?

    You can agree or disagree to share your information at any time. We don’t recommend saying no as information that could be vital when you need health or social care support might not be immediately to hand as a result. However, the decision is entirely yours.   
    If you don’t want a service that’s giving you care to share the information they hold on you, just tell the staff providing your care.    

    If you do not wish to have your health and care record integrated, an opt-out form will be available, which will provide you with more information about risks of not having your health and care record shared with health and care professionals who are involved in your care.  

  • Timescale

    The ICWR is not live yet and we are currently seeking your views on it. The ICWR will go live in a phased process starting in Spring 2021.

  • Tell us your views

    We would like to know what you think about the ICWR. Please complete the survey to give us your views by the 15 February 2021.